Just a few years ago GMI’s response to customers on their repairs and returns was embarrassingly lacking and inefficient. The numbers of days those repairs were at GMI were excessive. GMI management decided to revamp the area by empowering a group of associates who became accountable and responsible for the entire program. The first step was to isolate the group from production. The second was to invest in a MRO module that was fully integrated into GMI’s ERP system. This module linked in crucial areas that allowed the tracking of item history from initial production or receipt to the final shipment back to the customer.

This ability provides our customers with valuable information regarding the history of repairs, change orders and rework, down to the serial number level. Knowing this history of an item by serial number can help determine inherent problems and solutions, avoiding further costly repairs. The results have been miraculous. GMI’s in-house days have consistently outperformed management’s targets and as a result have challenged management to raise the bar and reduce even further the average number of days in-house before shipping back to its customer.